Terms of Service

1. About MediluxeAI

MediluxeAI ("MediluxeAI", "we", "our", "us") operates an online platform that helps users explore and coordinate medical travel and related concierge services with third-party providers in destinations such as Mexico, Guatemala, and South Korea.

We are not a hospital, clinic, or medical provider and we do not practice medicine or provide medical advice.

By accessing or using mediluxeai.com (the "Site") or contacting us for services (collectively, the "Services"), you agree to these Terms of Service ("Terms").

If you do not agree to these Terms, please do not use the Site or Services.

2. Eligibility

You must be at least 18 years old and able to enter into a legally binding agreement to use our Services. By using our Services, you represent that the information you provide is accurate and that you have the authority to act on your own behalf or on behalf of the person you are assisting.

3. No Medical Advice

Information on our Site and in our communications is for general informational and coordination purposes only.

We do not provide medical advice, diagnosis, or treatment, and nothing on the Site or in our communications should be considered a substitute for professional medical advice.

Always seek the advice of a licensed healthcare professional in your jurisdiction regarding any medical condition or treatment decisions.

Any decisions you make about procedures, treatments, or providers are made between you and the medical professionals you choose.

4. Third-Party Providers

Our Services may connect you with or refer you to independent third-party providers, including:

• Hospitals, clinics, and doctors
• Transportation, lodging, and concierge service providers

We do not control, manage, or supervise these providers and are not responsible for:

• The quality, safety, legality, or results of their services
• Any treatments, advice, or procedures you receive
• Any acts, errors, or omissions by those providers

Your use of third-party services is subject to their own terms, policies, and consents. You are responsible for reviewing and agreeing to those terms directly with each provider.

5. Coordination and Pricing

We may assist with coordination, scheduling, and communication based on information you provide. Any pricing, quotes, or estimates we share are for convenience only and may be provided by third parties. They are not guaranteed and may change based on provider decisions, medical evaluation, or other factors.

You are responsible for:

• Confirming final pricing and payment terms with providers
• Understanding what is and is not included in any package or quote
• Ensuring you have appropriate travel documents and insurance

6. User Responsibilities

You agree to:

• Provide accurate, current, and complete information when using our forms or AI intake.
• Not use the Services for unlawful purposes or to misrepresent your identity.
• Comply with the laws applicable in your home country and in any destination country you travel to for treatment.

You understand that your medical and travel outcomes may depend on factors outside our control.

7. AI Concierge and Communications

We may offer an AI-powered concierge or other automated tools to help collect information and answer basic questions. These tools:

• Are for convenience and intake only.
• Do not provide medical advice or clinical decisions.
• May sometimes be incomplete or incorrect.

You should not rely on any AI response for medical or legal decisions and should always verify important information with a human representative and licensed healthcare professionals.

8. Intellectual Property

All content on the Site, including text, graphics, logos, icons, images, and software, is owned by MediluxeAI or its licensors and is protected by intellectual property laws.

You may not copy, modify, distribute, sell, or rent any part of our Site or Services without our prior written consent.

9. Disclaimers

To the maximum extent permitted by law:

• Our Site and Services are provided on an "as is" and "as available" basis.
• We do not guarantee that the Site will be uninterrupted, error-free, or fully secure.
• We make no warranty regarding the accuracy, completeness, or reliability of any content or third-party information.

You use the Site and Services at your own risk.

10. Limitation of Liability

To the maximum extent permitted by law, MediluxeAI and its officers, employees, and partners will not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Any loss of profits, revenue, data, or goodwill
• Any damages arising out of or related to your use of or inability to use the Site or Services
• Any act or omission of third-party providers
• Any medical or travel outcomes related to your decisions

If we are found liable despite the above, our total liability to you for all claims arising from or related to the Services will be limited to the greater of: (a) the amount you paid us in fees (if any) in the 3 months before the claim, or (b) $100 USD.

11. Indemnification

You agree to indemnify and hold harmless MediluxeAI and its officers, employees, and partners from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of:

• Your use of the Site or Services
• Your interactions with third-party providers
• Your breach of these Terms or applicable laws

12. Changes to the Services and Terms

We may modify, suspend, or discontinue any part of the Site or Services at any time. We may also update these Terms from time to time. When we do, we will update the "Last updated" date above. Your continued use of the Site after changes become effective means you accept the updated Terms.

13. Governing Law and Disputes

These Terms will be governed by and interpreted under the laws of the State of Oklahoma, USA, without regard to conflict-of-law rules.

Any dispute arising out of or relating to these Terms or the Services will be resolved in the courts located in Oklahoma, unless applicable law requires otherwise.

14. Contact

If you have questions about these Terms, you can contact us at:

Email: support@mediluxeai.com
Site: mediluxeai.com