Privacy Policy

1. Overview

This Privacy Policy explains how MediluxeAI ("we", "our", "us") collects, uses, and shares information when you use mediluxeai.com (the "Site") and related Services.

By using the Site, submitting our forms, or interacting with our AI concierge, you agree to the practices described in this Policy.

2. Information We Collect

We may collect:

Information you provide directly

• Contact details: name, email, phone/WhatsApp, country.
• Travel and procedure details: desired procedure, preferred destination, dates, preferences.
• Messages: information you share in forms, emails, chat, or AI intake.

Usage data

• Log and device data: IP address, browser type, device type, pages visited, time on site.
• Cookies and tracking technologies: to understand usage and improve the Site.

We do not intentionally collect payment card details on this Site. If payments are handled, they will be processed via third-party providers under their own terms.

3. How We Use Your Information

We may use your information to:

• Respond to your inquiries and provide concierge and coordination Services.
• Connect or refer you to third-party providers (e.g., clinics, hospitals, travel partners) at your request.
• Improve and personalize the Site, including AI-powered intake and support tools.
• Analyze usage to understand where visitors come from and how they use the Site.
• Communicate with you about updates, services, or offers, where permitted by law.
• Maintain security and prevent fraud or misuse.

We use your information only as necessary to provide the Services you request, to operate our business, and to comply with legal obligations.

4. How We Share Information

We may share your information:

With third-party providers

With your knowledge and consent, we may share relevant information with:

• Medical providers and clinics.
• Travel and transport partners.
• Lodging and concierge services.

These providers use your information under their own privacy policies and consents.

With service providers

We may share information with vendors that help us operate the Site and Services (e.g., hosting, analytics, email, communications). They are allowed to use your information only as needed to perform services for us.

For legal and safety reasons

We may disclose information if we believe it is reasonably necessary to:

• Comply with law, regulation, legal process, or government request.
• Protect the rights, property, or safety of MediluxeAI, our users, or others.

We do not sell your personal information.

5. AI Concierge and Automated Tools

If you use our AI concierge or other automated tools:

• Your messages may be processed by AI systems to provide responses and help route your request.
• We may store transcripts or summaries to improve the quality and safety of our Services and to follow up with you.
• The AI may occasionally generate incorrect or incomplete responses, and should not be relied on for medical decisions.

We treat AI conversations as part of your service interaction and protect them as described in this Policy.

6. Cookies and Tracking

We may use cookies and similar technologies to:

• Keep the Site functioning.
• Analyze usage and performance.
• Improve the user experience.

You can usually control cookies through your browser settings, but disabling cookies may affect parts of the Site.

7. Data Retention

We retain information only as long as necessary to:

• Provide the Services you requested.
• Maintain legitimate business records.
• Comply with legal, tax, or regulatory requirements.

When information is no longer needed, we will delete or de-identify it where reasonably possible.

8. International Transfers

Depending on your location and the providers you choose, your information may be transferred to and processed in countries that may have different data protection laws than your home country.

Where required by law, we will take appropriate steps to protect your information during such transfers.

9. Your Rights

Depending on your location, you may have rights such as:

• Accessing a copy of the personal information we hold about you.
• Requesting correction of inaccurate information.
• Requesting deletion of certain information.
• Objecting to or restricting certain processing.
• Withdrawing consent where processing is based on consent.

To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling your request and may not be able to fulfill all requests in all situations, especially where we are required to keep certain data.

10. Security

We use reasonable technical and organizational measures to protect your information. However, no online system can be 100% secure, and we cannot guarantee absolute security.

You are responsible for using secure networks and protecting your own devices and accounts.

11. Children's Privacy

Our Services are not directed to children under 18, and we do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so that we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top.

Your continued use of the Site after an update means you accept the revised Policy.

13. Contact Us

If you have questions about this Privacy Policy or your information, contact us at:

Email: support@mediluxeai.com
Site: mediluxeai.com